Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Australia : 15 - 30 business days
- Canada : 6 - 12 business days
- Germany : 4 - 7 business days
- New Zealand : 10 - 18 business days
- The Netherlands : 1 - 3 business days
- United States : 10 - 18 business days
- Europe : 5 - 12 business days
- Asia Pacific : 15 - 30 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Where is my order shipped from?
Our products are stored in the Netherlands and dispatched from there through public postal services.
Where can I find my tracking code?
Standard shipping always includes insurance and Track & Trace :) you can find your tracking code in the dispatch notification or in the order specifications. If you're experiencing any problems with tracking your package please always feel free to contact me.
Do you have wholesale availability?
YES!! Please contact us for further details.
I'm in love with a sold-out item
Do not hesitate to let us know so we can see what we can do. Please take into account that we cannot assure you it will be an exact copy because everything is made by hand using natural materials (ej. gemstones).
My order is a gift
We always deliver everything beautifully packed and never add packing slips to packages (for environmental reasons), so you don't have to worry about that! If you want your package to be extra gift-wrapped in style with special wrapping paper and a ribbon make sure to select the gift-wrap option when placing your order! And if you want to add a special message please let us know as well so we’ll make sure to add a little card with your text :)
My item arrived damaged, what should I do?
All items are individually wrapped in bubble wrap and we ship everything in protective boxes. If an item arrives damaged despite our packaging please contact me with a detailed photo so we can solve it (refund, send other item, etc.)
What should I do if my order doesn't arrive?
I'm responsible for your order to arrive safely at the destination address, however, delays caused by customs or local post companies in destination countries are not within my control. Please contact me so can I inform my shipping provider to find out what's going on! If your package doesn't arrive within 2 months I'll refund the whole order.